Terms & conditions
Your booking with Bearslake Inn is subject to the following terms and conditions:
Last updated April 2023
Bookings
Rooms are subject to availability. The management reserves the right to change your room without prior notice. We cannot be held responsible for any errors (technical or human) that may from time to time occur when making a booking via a third-party booking system. If such an occasion arises, we will endeavour put right any errors where we can. The management reserves the right to refuse any booking for any good reason.
Booking Payment Policy
Where guests have booked our non-refundable rates through either our own website or via third party websites the whole of the balance shall be taken at the time of booking. For guests booking on our standard rate a non-refundable deposit of 10% of the balance is required at the time of booking with the rest of the balance due 3 days before arrival. At the time of check in a swipe of a credit or debit card number will be required on arrival as security against your stay.
Cancellation Policy
Where guests have booked our non-refundable rates through either our own website or via third party websites the whole of the balance shall be kept in the event of a booking cancellation. For guests on or standard rate there will be no cancellation charge if booking is cancelled before 4pm, 3 calendar days before the expected date of arrival. If the booking is cancelled later or if you have not managed to check into your room by last check-in (9.00pm) for any reason the full amount of the total stay can be charged. We advise you to take insurance cover to protect you in the event of cancellation or curtailment. We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would always attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all funds paid by you. Our liability would not extend beyond this refund.
Restaurant
SUMMER HOURS (1 May until 30 September)
Open 7 days a week
Bar 12noon to close
Food 12noon - 2:30pm | 5:30 - 8pm
WINTER HOURS (1 Oct to 30 April);
Monday – closed
Tuesday – closed
Wednesday – 12-2.30pm |5.30 - 8pm
Thursday – 12-2.30pm |5.30 - 8pm
Friday - 12-2.30pm | 5.30 - 8pm
Saturday - 12-2.30pm | 5.30 - 8pm
Sunday - 12-4pm * Sunday evening hours may vary in the winter please check with the venue
We encourage you to make table reservations at least 24 hours in advance to avoid disappointment. Please check our social media which is always up to date with current changes or give us a call.
Room only
If you select a rate plan that is room only, all additional extras will be charged for at the full rate.
Arrival
Rooms are available between 2pm and 8pm. Please let us know if you plan to arrive after 8:00 pm. (During our winter opening hours - 1 Oct to 30 April the last check in for a Sunday is 4pm and the bar and restaurant are shut on a Sunday evening)
Checkout
Please vacate your room by 10:00am on the day of departure. Failure to do so may result in additional late departure charges.
Meal Reservations
Reservations for lunch and dinner should be made in advance. If reservations are not made, we regret that we cannot always guarantee a table available for you (even if this is included in your room package).
Breakages
Any breakages or damage incurred by guests must be paid for in full and may be charged to your card if not reported to our management team immediately.
Smoking
There is a no smoking policy throughout the inside of our premises and smoking is only permitted in designated smoking areas externally. Strictly no smoking is allowed in any of our rooms. Any damage or supplementary cleaning requirement caused by smoking in the rooms will incur a supplementary cleaning charge of £150. This may be charged to your card if not brought to the management’s attention immediately. Being a thatched pub no candles, wax melts or naked flames are permitted in any of the rooms.
Dogs
Dry, clean, well behaved dogs are always welcome, however they are not allowed on the furniture, on the beds, or in the shower/bath. Any damage or supplementary cleaning requirement caused by dogs will have to be paid for in full. Dogs are only allowed in The Roost (Room 3), Saddle Room (Room 4) and Garden Room (Room 5) and Hayloft (Room 6). Dogs are not allowed in Cider Press (Room 1), Longhouse Suite (Room 2). We reserve the right to charge a full hypoallergenic cleaning charge of £250 in the event that that a dog has been in a non dog friendly room. This is to accommodate the needs of guests with allergies. Dogs are welcome in all the bar areas but not in the restaurant. Management reserve the right to charge additional cleaning fees to your card if any pet related damages are not brought to their attention immediately.
Alarm Activation Charge
Our premises are fully alarmed for both Fire and intrusion and externally monitored by a monitoring center. Should at any point you be found responsible for an avoidable activation or false alarm management reserve the right to charge a £100 alarm activation fee (This is because we get charged every time the alarm goes off).
Alcohol
The consumption of alcohol not purchased through Bearslake Inn in strictly prohibited. We reserve the right to charge a corkage fee per bottle (as follows) should any empty alcohol bottles been found in the room;
Beer and lager bottles/cans £5 per bottle/can
Wine £10 per bottle
Spirits £30 per bottle
Any damage caused by the consumption of alcohol in the room whether purchase through Bearslake Inn or otherwise shall be added to your final bill and if not reported management reserve the right to charge this to your card.
Bicycles
We have a rack in the car park that bicycles can be locked to. If you prefer, we can put them in the shed, and advise guests to bring their own locks in line with their insurance policy as we cannot be held responsible for any loss or damage caused. Bicycles are not allowed in any of the rooms or inside of the pub. Bike storage does need to be pre-booked as we have limited storage. We are now able to offer a charging facility for electric bikes and this is charged at £5 per bike per night, it does also need to be pre-booked.
Liability
We do not accept responsibility for injury to persons or loss/damage to any possessions unless cause is proven as a negligent act from ourselves, our employees, contractors, or agents during their employment at Bearslake Inn. This includes loss or damage to vehicles and their contents, and to the personal possessions you bring with you.
Behaviour
Guests failing to adhere to these Terms and Conditions, behaving in an unsatisfactory, disrespectful or abusive manner towards other guests or members of staff could be asked to leave the premises without prior notice and without a refund of any charges already paid.
Web Site and Brochure
We make every effort to ensure that the information contained on our web site and in our brochure and the accompanying leaflets are accurate. We do however reserve the right to make small changes and we accept no liability for minor inaccuracies.